1.  How to contact us?

To get in touch with us, click "Customer Services" at the top of any page. You can expect a response within 24 hours when we received your question. Thanks for your cooperation!

2.  Where we can ship to?

We can be shipped to ALL destinations around the world. Item ship out within 1 - 2 days after confirmation of payment. Tracking number will be emailed to you once we have shipped your order.

3.  How long would it take to ship to my address?

If you are intended to place a small order, HongKong Post is recommended which will take 5-15 working days to ship the stuff to your address. If you prefer to enjoying a fast delivery, you can choose DHL which will take only 3-6 days.

Click here to get more information about shipping method

4.  How much is the shipping cost?

You could view the shipping cost after added the items into your shopping cart.

5.  How do we ship the goods?

We have 3 shipping methods for your selection:

HongKong Post Registered Airmail: 5-15 workdays

Air Courier Express: 3-6 workdays

Air Courier Standard: 4-9 workdays

6.  How to pay at our site?

Payment Steps:

(1). Login our website;

(2). Add the products into your shopping cart;

(3). From the Shopping Cart page, please click "Checkout Now" button at the right-bottom of the page;

(4). On the Payment Information page, choose the Shipping Method and Payment Method you prefer from the options, and then click "Confirm Order".

7.  Do you accept any other currencies except USD?

Yes, we also accept other currencies which including: GBP, EUR, CAD, AUD, CHF, SGD, MYR, and NZD. You could choose the currency you'd like to pay.

8.  How to find the items I'd like to buy from the website?

There are some ways for you to find the products you like from our website as follows:

(1). Search by keywords.

(2). Browse the navigation menu.

If you are still unable to find the item you want through the above ways, please contact our Customer Service.

9.  How to remove the items from the shopping cart?

Please find the "Delete All" button at the bottom of the shopping cart. But, please note that ALL items will be removed from the cart once you click it.

10.  Will the items that added into my shopping cart be saved permanently?

No, you must login the website to add any items into the cart. Otherwise, the shopping cart may be cleared when you visit the site next time. After login, the products added to your online shopping cart will remain there until you remove them, or check them out.

11.  If I register on your website, will my privacy right be well protected?

Yes. We collect your information only for the purpose of providing you the best products, efficient customer service. We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. Please rest assured that your privacy information will be well protected here, and we'll never disclose it to any other third party person or organization.

12.  Does the case come with kittube.com writing on it?

No, the "KitTube.com" appears on the picture is only the watermark.

13.  Do I need to pay any extra tax when the parcel arrives?

No. You pay us what you see on the checkout page, for example: Goods Subtotal + Shipping Costs. When we dispatch your order, we will declare it with a low value to help you aviod paying any tax to the Customs of your country.

14.  When can I get my tracking number after payment?

Tracking number will be emailed to you once we have shipped your order.

15.  What should I do if the provided tracking number is found invalid?

The tracking number will be sent to you by our system automatically once the order is shipped. But please track the package with this number after 24 hours. If no tracking information updated on the tracking system after a long time, please contact our sales as soon as possible, and ask them to contact the shipping company for you.

16.  From the provided online tracking system, the only information I could obtain is the date of my package left HongKong, but I'm wondering where is it now.

Please contact our Customer Service, we will contact the shipping agent to track your package and get back to you shortly.

17.  I'm going away in 10 days, so can I change the shipping address?

Yes. Please click "Edit My Address” to modify your billing address, or contact the Customer Service to let us know the new shipping address before we deliver your order. But, it’s impossible to change the shipping address if the order has been shipped out.

18.  I ordered the wrong item, can I cancel it and get a refund?

Yes. Please contact our Customer Service, we will help you cancel the order and refund you the full money. But, it’s impossible to cancel the order if the order has been shipped out. So, please contact us once you find the mistake after payment.

19.  I placed an order from your website. It's 15 days passed, but I still have not received it.

Since some of the Customs in the European & South America countries including, but not limit to, UK, France, Germany and Brazil, etc may take a relatively long time to inspect the parcels, the delivery time of some orders may take 4-6 weeks.

20.  I received my order, upon opening the packaging some of the cover were broken. What should I do?

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please contact our Customer Service.

21.  What is DHL Remote Fee?

We will reserve the right for additional charge in case your delivery address is in very remote area. You can visit the link http://remoteareas.dhl.com/jsp/first.jsp to check if you are in remote area.

If yes, we suggest you choose UPS or EMS instead of DHL.

22.  Which issues should Brazil customers pay attention to?

If you are customers from Brazil, you need to pay attention to the below points:

(1). Better shipping method: Hongkong post and China post are easier for customs clearance.

(2). By DHL or other express: please let us know the Tax ID and Goods Value declared on the invoice.

23.  How to change my email address?

Sorry, you don't have the permission to update the email address by yourself. But if you want to change it, please contact us, our engineer will update it for you.

24.  I've forgot my password, how to do?

To recover your password, please begin with these steps:

(1). Visit our password recovery page.

(2). Enter the email address you use to sign in to your account.

(3). Click Recover Password.

A message will be sent to the recovery address you listed for your account. Please wait a few minutes, then check any email addresses you might have listed as your recovery address.

25.  Can you make an invoice according to the customer's requirements?

Yes, we can make shipping invoice as customer requested, such as goods description, goods value etc.

26.  What's your service time?

GMT+8 EAST Time

Customer service: Monday to Sunday 09:00am-22:00pm